Privacy Policy

At Yorkshire Energy Systems, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, including the installation of solar panels and heat pumps. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information in various ways when you interact with our website, request a quote, or hire us for installation services. This may include:

• Personal Identification Information: Name, address, email address, phone number.

• Payment Information: Credit card details, billing address, and other payment-related information (processed securely by third-party payment processors).

• Service Information: Details of the services requested (e.g. solar panel and heat pump installation, maintenance).

• Location Information: Information about your property for installation purposes, including site assessments.

2. How We Use Your Information

We use the information we collect for several purposes, including:

• Providing Services: To fulfil our obligations in delivering the solar panel and heat pump installation, maintenance, and customer support services.

• Communication: To contact you regarding your service request, installation updates, or other relevant information.

• Billing and Payments: To process payments for the services rendered.

• Improving Our Services: To enhance the quality of our services, respond to customer feedback, and provide a better user experience.

• Legal Compliance: To comply with any legal obligations, including tax and regulatory requirements.

3. Sharing Your Information

We will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in providing services (e.g., scaffolders, payment processors, logistics, or technical support).

• Legal Requirements: If required by law, we may disclose your personal information to authorities or other third parties to comply with legal obligations, enforce our terms of service, or protect our rights and safety.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include technical, administrative, and physical safeguards. However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Retention of Data

We retain your personal information for as long as necessary to provide you with our services, fulfil legal obligations, resolve disputes, and enforce our agreements. Once no longer needed, your data will be securely disposed of or anonymized.

6. Your Rights and Choices

You have the right to:

• Access and Correct Your Information: You may request access to your personal data and request corrections if the information is inaccurate.

• Request Deletion: You may request the deletion of your personal data, subject to legal or contractual obligations.

• Opt-Out of Communications: You can opt-out of marketing emails or communications by following the unsubscribe instructions in our emails or contacting us directly.

7. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to improve the user experience on our website. Cookies are small data files stored on your device that help us remember your preferences and provide a more personalized service. You can manage cookie settings through your web browser.

8. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external websites, and we encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected information from a child under the age of 16, we will take steps to delete that information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make changes, we will post the revised policy on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.